Refund Policy

RIGHT OF WITHDRAWAL
If for any reason the customer is not satisfied with their purchase, unworn items can be returned for size/color exchange or product replacement within 14 days from the date of receipt of the goods.

In case of exercising the right of withdrawal, the CUSTOMER is required to return the goods within 14 days from the day on which he communicated to DEBET'S srl his intention to withdraw from the contract pursuant to art. 57 of Legislative Decree 206/2005.

Shipping costs will be borne by the customer both in the case of return to Debet's and new delivery to the customer unless new goods are purchased for amounts exceeding 150 euros. The items must have labels, packaging as new and the required tax documents.

The CUSTOMER who intends to exercise the right of withdrawal must communicate this to DEBET'S srl via an explicit declaration, which may be sent via registered mail, via PEC or via customer service by sending an email to debets@gmail.com.

The goods must be returned to DEBET'S srl.

The goods must be returned intact, in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc.) and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, DEBET'S srl will replace the product.

As provided for by art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, DEBET'S srl may suspend the refund until receipt of the goods or until the CUSTOMER has demonstrated that he has returned the goods to DEBET'S srl.

*It is understood that in the event of a product defect, shipping costs will in any case be borne by DEBET'S srl.

LEGAL GUARANTEE OF CONFORMITY
In the event of receipt of defective products or products that do not conform to the orders placed, the CUSTOMER has the right to restore the conformity of the product at no cost by repairing or replacing the product. The CUSTOMER can exercise this right if the defect becomes apparent upon receipt of the goods and reports the defect to DEBET'S srl within 7 days of discovery. In order to exercise the above right, the customer must proceed to create a computerized Return practice by accessing the "My orders" section of the "My online account" space on the DEBET'S srl.it website. DEBET'S srl, in the event of a defective or non-compliant product, will, at its own expense, organize the collection of the product, compatible with the CUSTOMER's availability. To benefit from warranty assistance, the CUSTOMER must keep the invoice that can be printed by accessing the "My orders" section of the "My online account" space.